Exchange Policy

NO REFUNDS - Exchanges onlyExchanges allowed within 90 days from the point of purchase.

No exchanges on engraved or personalized jewelry.To start an exchange, you can contact us at info@nexgenerationjewelry.com.

If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any exchange questions at info@nexgenerationjewelry.com.Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.